Neil Tregear - Whitebait Mug

Shipping, Delivery & Returns

We aim to send online purchases within 5 days of receipt of the order.

Depending on the size of the parcel it will be sent by either Parcelforce or a courier so make sure you give us a delivery address where someone will be in to receive your order. We will email you with the courier used and the day of delivery as soon as this booked. If there is a day you cannot be available please let us know in a message with your order.

Our webshop is only set up to send parcels within the UK

Shipping of glazed items

These have to go by our specialist courier so please call us to discuss charges. Delivery for these items can take up to 6 weeks from the Isle of Skye and can be upwards of £100 depending on the size and delivery address of the item.

If you live in England and near the M6 & M5 corridor then we can potentially arrange a hand delivery to you as we regularly come to England. However, you could be waiting for 3 months before delivery takes place.

If you buy a glazed item please remember that although you have the right to return the item the cost of return will have to be met by yourselves and this could be costly as the artwork will need to be fully insured, particularly if it is an original piece of artwork.

Shipping to Europe & the rest of the world

If you live in Europe or the rest of the world please email us and we will look at the shipping options which are available and discuss with you the cost. Wherever possible we will do whatever we can to ship the item to you.

Local Pickup

If you are local or are holidaying on Skye and make a purchase online you can come and collect the item from the gallery. Just text us on 07920 026 465 to make sure we will be in when you want to come and collect.

Please bring your order confirmation email with you, this can be printed or on screen.

Refunds & Returns

If you are not happy with your purchase or have changed your mind please let us know within 5 days of receipt by emailing us at hello@the1970.co.uk

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and have issued you with a refund.

The cost of return must be paid by yourself unless the item was received damaged or faulty when of course we will bear the cost. The original shipping costs are non-refundable for returns however for damaged items we will refund your original delivery costs.

Any loss of or damage to the goods during return will be your responsibility so we suggest you obtain a proof of posting if using the Post Office. Your account will be refunded within 3 days of receipt at the gallery. Please send the items in their original packaging and unused with the order number and your contact details.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at hello@the1970.co.uk and send your item to: Emma Bell, Hazelbank, 16 Lochbay, Waternish, Isle of Skye, IV55 8GD

Like other jewellery retailers we do not refund earrings.

If your item is received damaged you must sign for it as received damaged on the courier’s screen. Without this we cannot claim for any compensation. You must also notify us on receipt in the unlikely event that your item is damaged or broken. We will endeavour to get you a replacement but as we sell mostly one-off pieces it may not be identical. We would give you a choice of substitutes or a refund.

If there is anything further you would like to know before purchase, then please email us at hello@the1970.co.uk or text/What's App us on 07920 026 465 and we will respond within 24 hours.